Quick principle
Use the official online or phone route first when it can solve the task. If you need in-person help, schedule the appointment and bring a complete file.
Check whether your case qualifies
Common criteria include financial difficulty, an immediate threat of adverse action, repeated unsuccessful attempts or a delay beyond normal timeframes.
Document prior attempts
Prepare dates, phone numbers, representative names, letters, case or reference numbers and copies of records already supplied.
Protect active deadlines
Requesting advocate help does not automatically extend a response, appeal or court deadline. Follow the notice while seeking assistance.